Privacy Policy - Learn Cozy

1. Introduction

At LearnCozy, we are committed to safeguarding the privacy, confidentiality, and security of our users’ personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with applicable privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). LearnCozy’s commitment to transparency and user rights guides all data practices to ensure your trust and safety when using our website, learncozy.com.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected by LearnCozy through our website, related digital platforms, and our interactions with you. The data controller responsible for your personal data under this Privacy Policy is LearnCozy. If you have any questions or concerns regarding your data, you may contact us at: [email protected].

3. Categories of Data Processed

We may collect, process, and store the following categories of personal data:

a. Usage Data: Information about your interaction with the website, including browser type, IP address, access times, page views, session information, and navigation paths.

b. Account Data: Details you provide when creating an account, such as your name, postal address, email address, phone number, and credentials.

c. Profile Data: Information related to your engagement with our services, such as learning preferences, purchase history, account settings, and behavioral data.

d. Communication Data: Information obtained when you contact us via support forms, email, or live chat, including inquiry content and communications history.

e. Technical Data: Data about the technology used to access learncozy.com, including device type, operating system, system configurations, mobile network information, and browser plug-ins.

f. Transaction Data: Personal data relating to purchases or transactions conducted on our platform, including payment method (processed via third-party providers), billing information, and delivery address.

g. Preference Data: Data reflecting your consents and preferences, including marketing subscriptions, content interests, and cookie settings.

4. Legal Bases for Processing

We process your personal data in line with the following legal bases as provided under the GDPR and recognized equivalents under the CCPA:

– Legitimate Interest: For the improvement of site functionality, fraud prevention, internal analytics, and to maintain the security of our website.
– Contractual Necessity: To establish, perform, or conclude a contract, including processing your registration and delivering services.
– Consent: Where required by law, for marketing communications, non-essential cookies, and any processing that requires affirmative opt-in.
– Legal Obligation: Where necessary to comply with applicable laws and regulatory requirements.

5. Your Rights

Under GDPR and CCPA, you are entitled to exercise the following rights regarding your personal data:

– Right of Access: Obtain confirmation and a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete information.
– Right to Erasure: Request deletion of your data under specific circumstances.
– Right to Restrict Processing: Request limitation of processing your data temporarily or permanently.
– Right to Data Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
– Right to Object: Object to the processing of your data for direct marketing or other legitimate interests.
– Right to Withdraw Consent: Withdraw previously granted consents at any time, without affecting the lawfulness of prior processing.

California residents also have the right to opt-out of the “sale” of their personal information as defined under the CCPA.

To exercise any of the above rights, please contact us at: [email protected].

6. Security Measures

LearnCozy deploys a robust framework of security measures to protect personal data and ensure its confidentiality, integrity, and availability. These measures include:

– SSL/TLS encryption of website traffic
– Network and application firewall protections
– Multi-factor authentication and stringent access controls
– Regular data backups, redundancy, and failover systems
– Ongoing staff training on data protection practices
– Incident detection and response procedures

7. International Transfers

Where personal data is transferred outside of the European Economic Area (EEA) or jurisdictions with equivalent privacy protections, LearnCozy uses approved Standard Contractual Clauses (SCCs) and supplementary measures to ensure an adequate level of data protection. We comply with data localization or cross-border transfer restrictions as mandated by applicable laws.

8. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected. Data retention periods vary based on category and legal obligations:

– Usage and Technical Data: retained for up to 24 months to support analytics and performance improvement
– Account and Profile Data: retained for the duration of your account and up to 6 years after account closure for audit and compliance
– Communication Data: stored for 3 years to support service history and legal obligations
– Transactional Data: retained for 7 years for financial reporting and tax compliance
– Marketing Preferences: retained until you withdraw your consent or opt out

When data is no longer required, we securely delete or anonymize it in accordance with industry best practices.

9. Cookie Policy

Our website, learncozy.com, uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and deliver relevant content. The categories of cookies include:

– Essential Cookies: Necessary for website operation and functionality, including account login and secure areas.
– Functional Cookies: Enable personalized content and remember your settings or preferences.
– Analytics Cookies: Gather aggregated data on website usage to understand user behavior and improve services.
– Performance Cookies: Monitor site performance metrics and responsiveness.

10. Cookie Management and Regulatory Compliance

In compliance with GDPR and CCPA, users are given clear information about how cookies are used. You may manage your cookie preferences through our cookie consent banner and by adjusting the settings in your browser. Where legally required, LearnCozy will request your affirmative consent before placing non-essential cookies on your device. California residents may also opt-out of the use of analytics and tracking technologies deemed as a “sale” under CCPA by following the appropriate link on our website.

11. Special Protections for Children

LearnCozy does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that personal data has been collected from a child under this age without verifiable parental consent, we will promptly delete such information. If you believe we may have collected data from a child, please contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. When changes are made, we will prominently notify users through our website interface or via email where appropriate. Continued use of our services after such updates constitutes acknowledgment of the updated policy.

13. Contact Us

Should you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Email: [email protected]

We are committed to respecting your privacy rights and ensuring that your data is processed fairly, lawfully, and transparently. For any questions or complaints concerning our data handling practices, we encourage you to reach out to us and we will address them expediently.

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This Privacy Policy is designed to meet the requirements of applicable privacy standards including GDPR and CCPA. For more information about how we handle your personal data, or to assert your privacy rights, please contact [email protected].